Effect of Electronic Payment System on Students’ Administration in Ahmadu Bello University Zaria: Students’ Perspective

Abstract

The shift from traditional administration to electronic administration has been a quest for developing countries, and Nigeria is no exception. In this competitive world, every institution of higher learning endeavors to ensure effective and efficient administration, and one of the ways to achieve this goal is through the effective utilization of an electronic payment system. Thus, this study explores the effect of electronic payment systems on student administration at Ahmadu Bello University Zaria, employing the Technology Acceptance Model (TAM) as a theoretical framework. Data for the study were collected using a Google form questionnaire and other secondary sources of information like journals, internet materials, and unpublished dissertations. The study utilized simple linear regression analysis, to investigate the perceived relationships between students' acceptance of electronic payment systems and improvements in administrative processes. Findings indicate a statistically significant positive relationship, supporting that students perceive electronic payment systems as user-friendly and effective in enhancing administrative procedures. The paper recommends that to reduce the traffic jam challenges during electronic payment among students, the university management should ensure that the university’s e-payment platform can handle the expected traffic and demands of the e-payment system. This includes having robust servers, adequate bandwidth, and backup systems to prevent system crashes or slowdowns during peak payment periods. In conclusion, the study sheds light on the pivotal role of technology in modern student administration, acknowledging the importance of addressing challenges such as online payment discrepancies. This research contributes to the broader discourse on integrating Information and Communication Technology (ICT) in higher education administration. It emphasizes the need for continuous improvement to meet the evolving expectations of students and educational institutions. 

Keywords: Student Administration, E-payment system, Ahmadu Bello University, Perception

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author/Chibuzor, O.J.; Otohinoyi, S. & Animoku, M.S.

journal/FUJPAM Vol. 3, No. 1