Public Perception of Public Complaint Commission in Edo State, Nigeria


    Good governance requires that public institutions and officers who are entrusted with the function of providing services to citizens operate within the ambit of the law and public service code of conduct. As a protective device against unscrupulous officers, the institution of Public Complaints Commission (PCC) has been established in many countries, with Sweden pioneering the policy initiative in 1809. In Nigeria, PCC was established in 1975, with the major responsibility to investigate complaints of abuse of powers by public officers, given the rising cases of corruption and indiscipline. The central research problem of this study is that previous studies failed to implicate the performance of the role and functions of PCC in selected local government areas in Edo State, Nigeria. As a corollary, the main object of the study is to examine public perception of the performance of PCC, in selected local government areas in Edo State, Nigeria. Underpinned by Structural Functionalism, the study is descriptive; and employed primary survey in which data were gathered with a questionnaire. The data were presented in frequency tables and analysed with a simple percentage tool. Key among the findings were the relative “extinction” of PCC in the study-Areas; and the concomitant “deprivation” of the citizens of the essential services of the institution. It was therefore, recommended that PCC should maintain a wider and stronger presence in the study Areas, and across Nigeria, through vigorous public enlightenment; while the Federal Government should strengthen the scope and powers of the agency, through constitutional reforms, for effective performance, as it is in Sweden.

    Keywords: Good Governance, Ethical Code, Public Complaints, Public Officers, Abuse of Powers  

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    author/Umar E. Mahmud, Yakubu S. Ibrahim & Isah I. Salisu 

    journal/FUJPAM Vol. 2, No. 1