By
VICTORIA EBONG BASSEY
Department of
Public Administration
Faculty of Administration and Management Science, University of Calabar.
Corresponding Email: vickybassey3m@gmail.com
Abstract
This study examined cloud-based record
management and administrative efficiency at the National Open University of
Nigeria (NOUN), Calabar Study Centre. Specifically, it investigated the
relationships between paper reduction rate, retrieval time, user concurrency,
and administrative efficiency. A quantitative survey design was adopted. The
study targeted staff and students, from whom 294 respondents were selected
using a 95% confidence level and 5% margin of error. Data were collected
through a structured online questionnaire and analysed using Pearson
correlation and ANOVA. Findings showed positive relationships between
administrative efficiency and paper reduction rate (r = .633), retrieval time
(r = .598), and user concurrency (r = .577). Cloud-based records management
also correlated positively with administrative efficiency (r = .682). The ANOVA
result, F (4,145) = 45.672, p < .001, confirmed that the predictors jointly
made a statistically significant contribution to administrative efficiency. The
study recommends that, to improve the Calabar Study Centre's digital
capabilities, investment in strong digital infrastructure is necessary,
including reliable servers, 5G connectivity, and backup systems. Regular
training for staff on electronic records management, data security, and cloud
system use is crucial for efficiency. Additionally, optimizing server
architecture with load balancers like NGINX or AWS will enhance traffic
management and performance during peak times.
Keywords: Cloud-based
Records Management, Retrieval Time, Paper Reduction Rate, User Concurrency and
Administrative Efficiency
DOI: www.doi.org/10.57233/fujpam.2026.v05i02.010
author/Victoria Ebong Bassey
journal/FUJPAM Vol. 5, No. 2
.jpeg)
.jpeg)
.jpeg)
