Abstract
This study examined the extent to which the deployment of e-governance affects administrative efficiency across Nigeria’s three tiers of government—federal, state, and local. A descriptive survey design was adopted, with a population of 4,333 staff drawn from MDAs that have pioneered e-governance implementation. Using multistage sampling, 350 valid questionnaires were analysed through descriptive statistics and logit regression. The null hypothesis—that e-governance deployment has no significant effect on administrative efficiency across the three tiers—was tested at the 0.05 level of significance and rejected. The logit regression results (Prob (LR statistic) = 0.000000; McFadden R² = 0.6403) confirm that e-governance deployment significantly affects administrative efficiency, explaining approximately 64% of its variation. Specifically, e-governance exerts a significant positive effect on four dimensions of administrative efficiency: the streamlining of internal administrative processes, time efficiency, transparency and openness, and adherence to due process. The sole exception is short-term cost efficiency, where e-governance exerts an inverse effect attributable to the high upfront costs of acquiring, installing, and maintaining ICT infrastructure—a finding best understood as a transitional cost of technology adoption rather than a fundamental limitation. Based on these findings, the study recommends that all tiers of government deepen and accelerate e-governance deployment across the public service, develop a long-term cost-benefit framework for ICT investments, and institutionalise a robust change management strategy to manage the transition from paper-based to electronic administrative processes. Future research should investigate how improvements in internal administrative efficiency translate into enhanced Government-to-Citizens (G2C) service delivery and citizen satisfaction.
Keywords: E-Governance, Administrative efficiency, Information and Communication Technology
DOI: www.doi.org/10.36349/fujpam.2026.v5i01.024
author/Mohammed Abdullahi Suleiman, Prof. Karimu Ishola & Ali Samuel
journal/FUJPAM Vol. 5, No. 1
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