Strengthening Nigerian Institutions of Higher Learning through Effective Internet Service Delivery: A Study of Ahmadu Bello University Zaria Kaduna

    Abstract

    In today’s competitive academic environment, higher institutions must ensure reliable and accessible internet service delivery to support efficient administration, research, and learning. The advent of ICT has facilitated knowledge sharing, research, and publication, making reliable internet services indispensable. However, inadequate internet facilities can hinder learning, result in poor academic performance, and limit a university's ability to compete effectively. This study empirically examines the state of internet service delivery at Ahmadu Bello University, Zaria, one of Nigeria's first-generation universities. Using a quantitative approach, data was collected through a structured questionnaire and analyzed with the Statistical Package for Social Sciences (SPSS) using percentage and frequency tables. The study applied the Technology Acceptance Model to frame the analysis. Findings indicate significant issues with internet performance. Among the 374 respondents, 45.2% rated internet speed as “Slow,” and 23.0% as “Very Slow,” collectively accounting for 68.2% of responses. Frequent internet outages were reported by 44.4% of respondents, occurring 1–3 times weekly. In terms of specific challenges, 40.6% of participants cited "Poor Coverage in Certain Areas," while 25.9% reported "Difficulties connecting to the Network."The study recommends increasing bandwidth and improving Wi-Fi coverage across campus, with strategic placement of access points in critical areas such as dormitories, libraries, and classrooms. Regular maintenance and monitoring systems should be established to minimize outages, alongside enhanced IT support and training for users. Robust internet services are vital for providing seamless access to online resources, research databases, and educational platforms, thereby fostering a richer and more interactive learning experience. Addressing the identified challenges will significantly enhance the university’s capacity to meet the academic and research needs of its students and staff.

    Keyword: Reliability, Accessibility, Speed, Internet Service, TAM, University, Nigeria, 

    DOI: www.doi.org/10.36349/fujpam.2024.v3i02.001

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    author/Chibuzor, O.J. & Kolo, S.A.

    journal/FUJPAM Vol. 3, No. 2 

    Pages