Abstract
In today’s competitive academic
environment, higher institutions must ensure reliable and accessible internet
service delivery to support efficient administration, research, and learning.
The advent of ICT has facilitated knowledge sharing, research, and publication,
making reliable internet services indispensable. However, inadequate internet
facilities can hinder learning, result in poor academic performance, and limit
a university's ability to compete effectively. This study empirically examines
the state of internet service delivery at Ahmadu Bello University, Zaria, one
of Nigeria's first-generation universities. Using a quantitative approach, data
was collected through a structured questionnaire and analyzed with the
Statistical Package for Social Sciences (SPSS) using percentage and frequency
tables. The study applied the Technology Acceptance Model to frame the
analysis. Findings indicate significant issues with internet performance. Among
the 374 respondents, 45.2% rated internet speed as “Slow,” and 23.0% as “Very
Slow,” collectively accounting for 68.2% of responses. Frequent internet
outages were reported by 44.4% of respondents, occurring 1–3 times weekly. In
terms of specific challenges, 40.6% of participants cited "Poor Coverage
in Certain Areas," while 25.9% reported "Difficulties connecting to
the Network."The study recommends increasing bandwidth and improving Wi-Fi
coverage across campus, with strategic placement of access points in critical
areas such as dormitories, libraries, and classrooms. Regular maintenance and
monitoring systems should be established to minimize outages, alongside
enhanced IT support and training for users. Robust internet services are vital
for providing seamless access to online resources, research databases, and educational
platforms, thereby fostering a richer and more interactive learning experience.
Addressing the identified challenges will significantly enhance the
university’s capacity to meet the academic and research needs of its students
and staff.
Keyword: Reliability, Accessibility, Speed, Internet Service, TAM, University, Nigeria,
DOI: www.doi.org/10.36349/fujpam.2024.v3i02.001
author/Chibuzor, O.J. & Kolo, S.A.
journal/FUJPAM Vol. 3, No. 2